Shipping Insurance

• Worldwide Shipping: We ship worldwide so you can enjoy the Retro Gaming experience anywhere.
  
• Processing Time: Orders are processed and inspected within 1–2 business days before shipment.
  
• Delivery Time: Estimated delivery time is 7–12 business days, depending on your location.
  
• Reliable Shipping: We work with trusted carriers to ensure safe and reliable delivery.

1.Return Eligibility
We accept returns within 30 days from the date of delivery.
 
To be eligible for a return:
- The item must be unused, unworn, and in the same condition as received
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
 
2. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Personalized or customized items
- Final sale or clearance items
- Items marked as non-returnable
 
3. Return Process
To initiate a return, please contact us at:
service@thulox.shop

Please include:
- Order number
- Reason for return
- Photos (if item is defective or damaged)
 
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
- We recommend using a trackable shipping service
 
5. Refunds
Once we receive and inspect your return, we will notify you of the approval status.
 
If approved:
- Refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
 
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
 
7. Contact Information
For any questions regarding returns and refunds, please contact:
service@thulox.shop

If your item arrives damaged or not as described, just contact us for a replacement or refund—simple and hassle-free.